SHOULD I BE CONCERNED - General D51 Discussion Forum

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SHOULD I BE CONCERNED

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Trotsky

#1 Posted : 16 May 2013 17:57:38

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I received this email today pm ...should I be concerned and who are Jacklin Enterprises who say they have been trying to contact me all week ...received no email from them re delays ...and why do they have my details ???

Dear Mr M Compton

Please accept our apologies for the delayed dispatching of your order for the D51 STEAM LOCOMO . I have tried to contact you during the course of the week to inform you about your items that you are awaiting.

Due to the technical error we had experienced on our side your items were delayed, This has been attended to and resolved and kindly note that your order has been processed and will be sent out to you shortly.
Please do not hesitate to contact us should you require further assistance.

Yours sincerely

Varshal.K

Customer Care Department

Please advise if any of your personal details have changed recently, such as contact numbers, address details or e-mail address. Should one or more of these details not have been provided previously, please add them to your next e-mail. This will ensure that we can contact you efficiently in future.

Johannes Manamela - Team Leader

Tel: +27 11 265 4400
Fax: +27 11 265 4438
Email: johannes.manamela@jacklinenterprises.com

www.jacklinenterprises.com

Please visit our website!

Jacklin Enterprises (Pty) Ltd.

This e-mail may contain confidential information belonging to the sender which is legally privileged. It is the responsibility

H.M.S Victory
H.M.S Victory X Section
H.M.S Surprise under the bench
D-51

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Trotsky

#2 Posted : 16 May 2013 18:05:35

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And from Johannesburg ???

H.M.S Victory
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H.M.S Surprise under the bench
D-51

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Tomick

#3 Posted : 16 May 2013 18:28:05

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No need for concern.

Jacklin are a distribution group who operate on behalf of DeAgostini/ModelSpace.

They have been contacting customers of the D51 and Samurai as there was a hitch with despatch. Most received a phone call, but the odd few who could not be spoken to via phone have been sent an email.

Jacklin are a South African based company who also have a distribution office in the UK.

Trotsky

#4 Posted : 16 May 2013 18:55:12

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Thanks Boss

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willie

#5 Posted : 17 May 2013 12:40:12

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just received an e mail, why bother this month late. next month cant send this month be cause of legal technecally [cant spell]only aloud to send 4 issues a month there fore next iss1u will be 4 weeks late sorry next will be issue 3 cant send 2 MUST BE SENT AS BACK ORDER IS

THIS WHAT WE ARE ASPECT TO RECIVED

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court orchard

#6 Posted : 17 May 2013 12:57:55

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I've just had an Email from Mr Manamela in S.Africa, telling me my order will be dispatched soon. This is after an Email on Monday saying it would be dispatched within 48 hours, an Email on Wednesday saying something vague and another one last Friday. Plus my Account tells me it's already been dispatched today.
It all seems a little muddled and is certainly very confusing Confused

Andy

Building:Samurai Armour, SOTS, Victory X-Section, Bismarck, D51
Finished:WW I Bavarian NCO, Caldercraft HM Bark Endeavour FFG 58 Samuel B Roberts,

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admin

#7 Posted : 17 May 2013 16:17:28

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Hi all,

All customers should receive their parcel by today or tomorrow as they were sent early this week. We apologise for the delay.

Many thanks for your support.

Best,
ModelSpace

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aescleahs

#8 Posted : 18 May 2013 13:52:41

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Postie been and gone but no parts :( #sad

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stut2

#9 Posted : 18 May 2013 14:40:10

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aescleahs wrote:

Postie been and gone but no parts :( #sad

Same here

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court orchard

#10 Posted : 18 May 2013 15:24:01

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stut2 wrote:

aescleahs wrote:

Postie been and gone but no parts :( #sad

Same here

According to my account, it was only dispatched yesterday, so I wasn't realistically expecting anything until Tuesday or Wednesday.
The Samurai Armour which arrived today was dispatched on Wednesday.

Andy

Building:Samurai Armour, SOTS, Victory X-Section, Bismarck, D51
Finished:WW I Bavarian NCO, Caldercraft HM Bark Endeavour FFG 58 Samuel B Roberts,

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stut2

#11 Posted : 22 May 2013 10:38:49

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IT'S ARRIVED BigGrin

just when I had given up for today as the postie had already been and delivered some other parcels I had been waiting for, along came a big red van with a very large brown Jiffy size 8 bag for me BigGrin

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