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 Rank: Amateur level 2    Groups: Registered
Joined: 06/02/2016 Posts: 44 Points: 132 Location: ÉPINAL (FRANCE)
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Hello everybody. After crossing the Channel, the big box arrive Today :  But When opened, there are some problems : First of all, I don't receive the Base Plate for the Display base (Issue 80) Second : a damaged Issue 1 fuel Tank like many of you....  And a damaged Issue 60 base frame : the box is broken and the wooden piece too....  I'm not a Lucky Guy... The Fuel Tank was without any protection in the Box!!!! Impossible to arrive without scratches!!!! I'm not very happy....
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Hi Thechip Sorry to here about your damaged parts looks like a call to customer support for replacements is in order and I hope your replacement parts arrive safely. One bonus is that the tank is not used till near the end of the build so there is plenty to do until it arrives. Regards Andy  Current builds:-C57,Zero, Lamborghini Countach, Caldercraft HMS Agamemnon,Robi,R2-D2, MFH Cobra .
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Rank: Amateur level 2 Groups: Registered
Joined: 06/02/2016 Posts: 44 Points: 132 Location: ÉPINAL (FRANCE)
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Hello. I hope so...... I send an email today. I don't speak very well English so calling the CS is a problem to me... Here is all the pieces on a table 2mx1m  See you soon.
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 Rank: Super-Elite     Groups: Registered
Joined: 27/01/2014 Posts: 5,060 Points: 14,980
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Cool, I love,seeing all the parts spread out like that with partworks Customer services are really good at replacing damaged parts, unfortunately it's just once of those things that does happen.
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 Rank: Pro Groups: Registered
Joined: 27/06/2015 Posts: 104 Points: 305 Location: nottingham
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Hi thechip, I had the same problem with the tank and missing display
base top.
I got a replacement tank quite quickly, but still waiting for top and
that's from August last year.
Ian
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Hi Chip, sorry to hear of your parts problem, hope it doesn't spoil your enjoyment of putting together another wonderful kit..... Will be following so wish you luck with the build.... Regards Alan
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Rank: Amateur level 2 Groups: Registered
Joined: 06/02/2016 Posts: 44 Points: 132 Location: ÉPINAL (FRANCE)
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Gandale wrote:Hi Chip, sorry to hear of your parts problem, hope it doesn't spoil your enjoyment of putting together another wonderful kit..... Will be following so wish you luck with the build.... Regards Alan Hello. I hope a quick reply from model-space with some good news for my damaged issues and missing base plate. It's exactly the same as the Hayabusa so they can ship this one if they don't have the one for the Honda.... I cross fingers for an happy quick ending with those problems. I'm sad tonight....
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Rank: Amateur level 2 Groups: Registered
Joined: 06/02/2016 Posts: 44 Points: 132 Location: ÉPINAL (FRANCE)
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Hello everybody.
I received a reply Today : the replacements will be shipped tomorrow.
I check all the box : great quality for this kit: chrome, leather for the seat...
See you.
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 Top stuff and enjoy your build when you get started Current builds:-C57,Zero, Lamborghini Countach, Caldercraft HMS Agamemnon,Robi,R2-D2, MFH Cobra .
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Rank: Amateur level 2 Groups: Registered
Joined: 06/02/2016 Posts: 44 Points: 132 Location: ÉPINAL (FRANCE)
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arpurchase wrote: Top stuff and enjoy your build when you get started Hello. If all will be OK I will start building the Honda next weekend. PS : I want to thank a lot Liam at model-space for all the patience he had and has again for me and also for the great gift he made for me : the magnify lamp x5 from the tool section of the website : a great magnifier, easy to use with a powerful neon lamp. I'M very happy. See you....
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So pleased you got your problem resolved, hopefully the parts will arrive soon... Regards Alan
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Rank: Amateur level 2 Groups: Registered
Joined: 06/02/2016 Posts: 44 Points: 132 Location: ÉPINAL (FRANCE)
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Gandale wrote:So pleased you got your problem resolved, hopefully the parts will arrive soon... Regards Alan Hello Alan Thank you. I hope so. I wish receive the goods just before next weekend. See you for more updates and the beginning of the building.... For now, I found a system to classify the screws and don't make a mistake : from previous model kits I have some numerous zip bags for screws. I labelled each one with the correct letter and put all the same screws in.... 22 bags and write in a paper each issue with the type of screws used in. Bye....
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Rank: Amateur level 2 Groups: Registered
Joined: 06/02/2016 Posts: 44 Points: 132 Location: ÉPINAL (FRANCE)
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Hello everybody....
Just some numbers for this kit :
485 parts to assemble
177 screws to use
43 screws in spare.
21 types of screws.
If I don't make mistakes with the instructions.
See you....
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Rank: Amateur level 2 Groups: Registered
Joined: 06/02/2016 Posts: 44 Points: 132 Location: ÉPINAL (FRANCE)
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Hello. I just receive my replacements today. If you look you can see a real difference in packaging. On the right it's the packaging in the big box. On the left the new one . .. But I don't receive the base plate....  See you soon!!!!!
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Glad to see you have got a replacement tank, Customer Support has been great with me so your other part should be with you soon, looking forward to seeing you make a start on this build! 
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Rank: Amateur level 2 Groups: Registered
Joined: 06/02/2016 Posts: 44 Points: 132 Location: ÉPINAL (FRANCE)
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Nemesis wrote:Glad to see you have got a replacement tank, Customer Support has been great with me so your other part should be with you soon, looking forward to seeing you make a start on this build! Hello. Next weekend for sure!!! I'm too busy the week to do anything. I will start and try to take some original photos of the building. See you
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Rank: Amateur level 2 Groups: Registered
Joined: 06/02/2016 Posts: 44 Points: 132 Location: ÉPINAL (FRANCE)
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Hello.
I just received the base stand cover plate (issue 80). The packaging is larger than the big box so it can be inserted into... all is OK now and the building will start tomorrow!!!!
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Rank: Administration   Groups: Registered, Forum Support Team, Administrators, Global Forum Support Team, Moderator, Official Builds Joined: 09/11/2012 Posts: 8,388 Points: 24,255 Location: East midlands
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thechip88 wrote:Hello.
I just received the base stand cover plate (issue 80). The packaging is larger than the big box so it can be inserted into... all is OK now and the building will start tomorrow!!!! Pleased to see you have your replacement parts. Now looking forward to your build. Regards delboy271155 (Derek) COME BACK GUY FAWKES "YOUR COUNTRY NEEDS YOU"
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Rank: Amateur level 2 Groups: Registered
Joined: 06/02/2016 Posts: 44 Points: 132 Location: ÉPINAL (FRANCE)
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Yes. Right. There is a carrying handle on the packaging... The base cover top is so heavy! A carrying handle is useful... 
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UK
