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 Rank: Pro  Groups: Registered
Joined: 27/06/2015 Posts: 104 Points: 305 Location: nottingham
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Hi, couldn't resist the temptation so ordered the complete kit
which arrived today, unfortunately when checking the parts the baseplate
from issue 80 was missing. So emailed customer services to ask for
one to be sent. Looking on another forum the same thing happened to
somebody else and they had to send the whole lot back, but in his
replacement kit the baseplate was still missing so I hope they will send
it separately as I want to start building this weekend.
Ian
Update, received an email from customer services
Dear Ian
Thank you for your email.
We do not have part 80 on our system records. Please advise which issue the part comes from in order for us to assist you.
Please do not hesitate to contact us should you require further assistance.
Yours sincerely,
Bongi
Customer Care
Sent a reply it's from Pack 24. So hopefully I'll get a replacement soon.
Ian.
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Rank: Pro Groups: Registered
Joined: 27/06/2015 Posts: 104 Points: 305 Location: nottingham
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hi, just a little teaser  One big box and top layer Ian chink attached the following image(s):
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Hi Ian Your going to have a lot of fun building this, its a great kit Regards Andy  Current builds:-C57,Zero, Lamborghini Countach, Caldercraft HMS Agamemnon,Robi,R2-D2, MFH Cobra .
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Rank: Pro Groups: Registered
Joined: 27/06/2015 Posts: 104 Points: 305 Location: nottingham
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Hi Andy, I'm really looking forward to the build, but not sure
if I should start it now or wait to see if I need to send it back
because of the missing part in issue 80.
Ian
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Rank: Pro Groups: Registered
Joined: 27/06/2015 Posts: 104 Points: 305 Location: nottingham
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 Opened stage 1 to find this. chink attached the following image(s):
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Hi Ian I agree its not great but CS should soon have a replacement on the way to you Luckily you wont need the tank till your a good half way through the build, I also cant see how part 80 was missed as it comes in its own packaging to protect it and being one piece is hard not to see it. With a bit of luck both will be resolved quickly. Regards Andy. Current builds:-C57,Zero, Lamborghini Countach, Caldercraft HMS Agamemnon,Robi,R2-D2, MFH Cobra .
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Rank: Pro Groups: Registered
Joined: 27/06/2015 Posts: 104 Points: 305 Location: nottingham
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Hi Andy,
So do you think it'll be ok to start building and cs won't ask for the whole kit back.
Ian
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Hi Ian I would wait until CS confirms that they will be sending the replacement parts and what will be done with the parts you have. I cant see the reason for sending the lot back as its not needed but best to wait until confirmed. I will check and get back to you. Regards Andy Current builds:-C57,Zero, Lamborghini Countach, Caldercraft HMS Agamemnon,Robi,R2-D2, MFH Cobra .
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Hi Ian There will be no need to send back the entire pack so start building. If you e-mail the address below giving your account number and name/address detail and the stage numbers of the missing and damaged parts, modelspace@deagostini.co.uk Hope this helps and enjoy this great build. Regards Andy Current builds:-C57,Zero, Lamborghini Countach, Caldercraft HMS Agamemnon,Robi,R2-D2, MFH Cobra .
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Rank: Pro Groups: Registered
Joined: 27/06/2015 Posts: 104 Points: 305 Location: nottingham
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Hi Andy, Thanks for the update, sent email to cs with pictures of tank damage and informed them of missing part, so will start building shortly. Again many thanks, Ian
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Rank: Pro Groups: Registered
Joined: 27/06/2015 Posts: 104 Points: 305 Location: nottingham
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Hi Pack 1 Stages 2 to 4. Parts and assembly, I noticed the needle had moved after taking photo have reset it. chink attached the following image(s):
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Rank: Pro Groups: Registered
Joined: 27/06/2015 Posts: 104 Points: 305 Location: nottingham
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Hi, all Onto pack 2, parts and assembly. Really starting to enjoy this. chink attached the following image(s):
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Hi Ian Nice start, by the way that pack of grease just use it to lubricate the shocks as directed and dont use it on the rubber tyres as mentioned in the instructions instead use a silicon oil to dress the tyres if your going to do that. Regards Andy Current builds:-C57,Zero, Lamborghini Countach, Caldercraft HMS Agamemnon,Robi,R2-D2, MFH Cobra .
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Rank: Pro Groups: Registered
Joined: 27/06/2015 Posts: 104 Points: 305 Location: nottingham
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Hi Andy, thanks for the tip, silicon oil on order. Pack 3 parts and assembly. chink attached the following image(s):
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Rank: Pro Groups: Registered
Joined: 27/06/2015 Posts: 104 Points: 305 Location: nottingham
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Hi ,all Pack 4 and 5 parts and assembly. Really impressed with the quality of this model. chink attached the following image(s):
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Rank: Pro Groups: Registered
Joined: 27/06/2015 Posts: 104 Points: 305 Location: nottingham
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Hi, me again  Onto packs 6 and 7 I won't show all assembly stages for the exhaust as they are the same as previous stages. chink attached the following image(s):
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Nice progress Current builds:-C57,Zero, Lamborghini Countach, Caldercraft HMS Agamemnon,Robi,R2-D2, MFH Cobra .
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Rank: Pro Groups: Registered
Joined: 27/06/2015 Posts: 104 Points: 305 Location: nottingham
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Hi Alan. Thanks for looking in. Everything is going together smoothly Pack 8 and 9 next up. chink attached the following image(s):
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 Rank: Super-Elite      Groups: Registered
Joined: 19/06/2013 Posts: 4,588 Points: 13,553 Location: West Yorkshire
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Your really cracking on with this Ian, looking good.
Al
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Rank: Pro Groups: Registered
Joined: 27/06/2015 Posts: 104 Points: 305 Location: nottingham
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Hi Al, thanks for looking in. I'm really enjoying this build, the parts are really going together smoothly. As a footnote, received an e-mail from CS, pack 24 is out of stock and is on back order, no word on the petrol tank yet but it's only been a couple of days. Build will slow down a bit now I'm back at work and not being able to get good pictures in poor light with the flash on camera. Regards Ian.
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