I ordered the McLaren MP4/23 | Full Kit. Today I received Pack 1 ONLY. Also once I opened the outside box the inside box had some crush damage to one of corners. I opened the inner box and one of the packages had some crush damage to the edge. There was this sticky substance on most of the packs. It was on the assembly manual also. I got it all over my fingers. I must say that for a model of this cost this is totally unacceptable. It does not bode well for the rest of the packs (which I assumed I would get all at once) as I paid for the full kit.

The sticky substanse is usually due to the parts being removed from the larger retail packaging for newsagents. It always happen with issues 1 and 2 of each series. It happened to me in every collection. Unacceptable of course.

The biggest problem is that you have received only pack 1 when you have ordered and paid for a full kit... It looks like a huge mistake with the order which should be resolved ASAP. Did you called them again to mention this problem?

I don't want to be pessimistic but I see the last months a big plunge on the quality of the service from Modelspace. I have subscribed to 7 different models and never had any problem. But I hear multiple complaints from other customers last months and the forum has an "abandoned" feeling.

Can you please PM me with your account details, and where you are located? I’ll try and get you a solid answer.