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#1 Posted : 03 May 2020 18:21:54

Rank: Beginner Level 2

Groups: Registered

Joined: 07/01/2020
Posts: 12
Points: 19
Location: Toronto, Ontario Canada
Why when you call the customer service number the rep never has any real information regarding your order? every time I call call to find out what the current hold up is I get the same answer. it is at the warehouse awaiting shipping. I am missing March, April, and now May of the Millennium Falcon. I understand the COVID issue we are having and I would be cool with that; except i am being told that isnt the case from the call center. My biggest issue is i shouldnt have to wait now 3 months for a supervisor to call me. I ask to speak with a supervisor every time I call because the call taker has no information.and there is never a supervisor. please help me I have paid my fees i shuld be entitled to a reasonable explaination as to what is going on.
#2 Posted : 03 May 2020 19:54:12

Rank: Super-Elite

Publisher Medal: Featured Build of the MonthActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsTurquoise Medal: Turquoise Medal for model making know-how contributionOutstanding Build: An award for an outstanding buildBuild-Diary Medal: Build-Diary Medal of HonourRed Medal: Red Medal
Groups: Administrators, Registered, Global Forum Support, Moderator, Official Builds, Administrator

Joined: 08/09/2012
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