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 Rank: Amateur Level 1 Groups: Registered
Joined: 07/01/2021 Posts: 38 Points: 120 Location: Scotland
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I just checked my bank I've a payment today from deagostini Ltd for £59,99 but I ordered and paid with card last Thursday to yamato subscription www.model-space.com for £59.99 why 2 payments for 1 subscription
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 Rank: Super-Elite        Groups: Official Builds, Administrators, Moderator, Global Forum Support, Registered Joined: 04/06/2011 Posts: 4,643 Points: 14,072 Location: ipswich
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Call C/S.
I have no doubt they will sort it or explain what has happened.
If that doesn't work, message Admin here with your details.
Mark is a wizard. He'll look into it.
Roy.
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Rank: Amateur Level 1 Groups: Registered
Joined: 07/01/2021 Posts: 38 Points: 120 Location: Scotland
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roymattblack wrote:Call C/S.
I have no doubt they will sort it or explain what has happened.
If that doesn't work, message Admin here with your details.
Mark is a wizard. He'll look into it.
Roy. I used the contact us email and sent a email, I'll see what answee is
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Rank: Amateur Level 1 Groups: Registered
Joined: 07/01/2021 Posts: 38 Points: 120 Location: Scotland
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roymattblack wrote:Call C/S.
I have no doubt they will sort it or explain what has happened.
If that doesn't work, message Admin here with your details.
Mark is a wizard. He'll look into it.
Roy. What is marks display name just incase I need to contact him, pleas
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Blobthebuilder wrote:roymattblack wrote:Call C/S.
I have no doubt they will sort it or explain what has happened.
If that doesn't work, message Admin here with your details.
Mark is a wizard. He'll look into it.
Roy. What is marks display name just incase I need to contact him, pleas Mark's display name is 'admin'.... That's the best username to send a PM to him..... Regards Alan
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Rank: Amateur Level 1 Groups: Registered
Joined: 07/01/2021 Posts: 38 Points: 120 Location: Scotland
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Gandale wrote:Blobthebuilder wrote:roymattblack wrote:Call C/S.
I have no doubt they will sort it or explain what has happened.
If that doesn't work, message Admin here with your details.
Mark is a wizard. He'll look into it.
Roy. What is marks display name just incase I need to contact him, pleas Mark's display name is 'admin'.... That's the best username to send a PM to him..... Regards Alan Thanks bud appretiated
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Rank: Administration  Groups: Administrator, Administrators, Forum Support Team, Global Forum Support, Global Forum Support Team, Moderator, Official Builds Joined: 24/08/2009 Posts: 1,928 Points: 5,796 Location: UK
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Hi,
A lot of times a company will “pre-authorize” a charge, and then bill again. Most likely, the first will drop off of your account, without being fully processed.
Keep an eye on it, and then PM me if you still have the two charges.
Stay well,
Mark
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Rank: Amateur Level 1 Groups: Registered
Joined: 07/01/2021 Posts: 38 Points: 120 Location: Scotland
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admin wrote:Hi,
A lot of times a company will “pre-authorize” a charge, and then bill again. Most likely, the first will drop off of your account, without being fully processed.
Keep an eye on it, and then PM me if you still have the two charges.
Stay well,
Mark Thanks bud appretiated
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