Hi,
Haven't even started!!!
Ordered as a complete kit, well over a year ago (so long that I've forgotten exactly when....). Arrived within a couple of weeks, as a big cuboid box.
Fortunately I had the sense to go through the contents and classify against the expected contents as listed in the pdf instruction manuals. With the able assistance of one of my cats, it took us two weeks to fully document everything in a spreadsheet.
We were NOT helped by ST X-section parts being interleaved with the main ship and no distinction between pack labels. In fact, a fair number were missing their labels altogether. Well that was an interesting time comparing the actual contents of the cellophane packs with published contents and slowly matching up what I thought each pack must be. Finally matched everything I could and ended with 2 missing packs and 4 with missing bits - seems to be a lot of missing 'strips' of varying widths. + blocks, thread and a deck half. The first 'missing' issue being no. 2 -so no I cant exactly start!!
I have every sympathy for the vicissitudes brought on by the pandemic but most parts of the western world seem to getting back to more or less normal now. So what's up with Deag? A lot of different forums are registering complaints about non-delivery of parts. I know the US forum has gone. Recovery does not appear to be on the cards. Promises of 'you'll get everything that you're due seem to be further away than ever.
Yes on my part I've phoned CS -several times. Waited VERY patiently. Admin has taken my details etc but isn't it strange, whatever method of communication you use, despite promises - you never hear anything back.
Like many others on this forum, I'm fed up.
Good luck to everyone else.
Sue
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UK
